This is a profile image of Davide Schiavotto

Davide Schiavotto

Senior PartnerMilan

Works with telecommunications, high tech, and media clients to design bold digital strategies and organizations capable of realizing them

Davide is a senior partner in McKinsey’s Digital Practice. He advises leading international and European telecommunications, media, and high tech companies. His expertise spans a range of digital-related topics, including digital strategy and value creation, organization and capabilities, operations, customer experience, and marketing and sales.

Recent examples of Davide’s client work include:

  • supporting a European operator in designing and actualizing a digital innovation
  • helping a major western European operator create a digital unit responsible for optimizing customer experience across all digital touchpoints and functionalities, including e-care and e-commerce
  • working with a telecom operator to turn around its social media e-care operations
  • assisting a major Asian digital operator in launching its instant messaging services, attracting a large customer base, and surpassing the existing incumbent in western Europe
  • advising a major international media group in need of new content verticals and a robust digital ecosystem on how to redesign its digital strategy

Davide’s passion for digital reaches beyond McKinsey; he is a senior advisor to several digital startups, including an e-commerce site and online review platform.

Published work

Why AI-enabled customer service is key to scaling telco personalization,” McKinsey & Company, October 2023

Connected world: An evolution in connectivity beyond the 5G revolution,” McKinsey Global Institute, February 2020

Why companies should care about e-care,”, August 2014


Columbia University

University of Padova
MS in engineering and management