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Bruno Batista

Partner, São Paulo

Leads McKinsey’s Risk & Resilience Practice in Latin America with deep expertise in financial services and risk-management topics including credit, fraud, and customer service across many industry sectors

Bruno

Bruno is a partner in McKinsey’s São Paulo office and leads the firm’s financial risk work in Latin America. He has almost two decades of management-consulting experience and deep expertise in customer assistance, credit, financial services, fraud, and risk management across multiple industries and various geographies.

Examples of Bruno’s recent client work include the following:

  • redesigning the collections function, including creating and launching a new early-stage collections operation for a large bank
  • transforming the credit, fraud, and customer-assistance functions of a global telco with operations across Latin America
  • creating a new customer-assistance function for a global direct-sales company across six countries in Central America
  • building an advanced customer-assistance strategy and operation for a large Latin-American education group
  • devising a growth strategy and transformation plan for the financial-services business unit of a large Latin American retailer

PUBLISHED WORK

Criando valor através de uma oferta de serviços financeiros,” McKinsey & Company, November 2021 

Holistic customer assistance through digital-first collections,” McKinsey & Company, May 2021

Addressing the needs of customers in delinquency impacted by the coronavirus,” McKinsey & Company, March 2020

PAST EXPERIENCE

HSBC Bank
Head of strategic planning

Roland Berger Holding GmbH
Senior consultant

EDUCATION

MIT Sloan School of Management
MBA

Campinas State University
BS, chemical engineering