Benjamim is the global coleader of McKinsey’s telecom operators sector. He specializes in helping clients navigate rapidly changing competitive markets, including growth opportunities, possible disruptions, and new sources of value creation from connectivity and AI. He has extensive experience in AI and data, having previously led McKinsey’s AI rewiring effort in the Technology, Media & Telecommunications (TMT) Practice. Benjamim advises clients globally, actively serving organizations in Europe, the United States, and Latin America.
Some of his recent client work includes:
- helped several leading telcos globally define their three-year AI and gen AI strategy for transforming the core and capturing new revenue opportunities through B2B and data center services
- helped telcos in Europe, the United States, and Latin America define three-year growth plans, drawing on his broad expertise in commercial growth in B2C and B2B in developed and emerging markets and deep expertise in driving growth and productivity with AI, digital, and IT transformations
- supported companies in the telecom and banking sectors in defining their three-year IT, digital, and AI strategy—with a focus on bankable plans that deliver more than 20 percent EBITDA impact
- supported a leading Latin American telco in an end-to-end IT transformation, including implementing a new organization, reformulating key processes, reviewing IT and data architecture, and revising infrastructure decisions and the business continuity and disaster recovery (BC/DR) approach to reduce costs by 30 percent in two years
- helped create a new B2B digital services area for two telcos, including defining a new organization, product offering, and service and sales model with the objective of creating more than $1 billion in market capitalization
- conducted several due diligences of technology companies in multiple areas, including software, CRM, IT solutions, IT outsourcing, and IT services
- supported a top software and enterprise services provider in defining its go-to-market strategy in Latin America for software development, IT outsourcing, and IT security
- helped a telecom operator implement a new IT architecture solution for BSS/OSS to enable the launch of a new 100 percent digital telco product in only five months with significantly enhanced customer experience
- led the implementation of a large IT transformation program ($200 million) for the end-to-end IT transformation of a large incumbent telco (digital UX, CRM, billing, ERP)
A recognized voice on AI in telecom, Benjamim is a regular speaker at industry events, including Mobile World Congress in Barcelona, and has published more than ten articles on AI and gen AI transformation in the sector. Benjamim holds an MBA from Columbia Business School and a degree in electrotechnical engineering, with a major in telecommunications and control systems, from the Technical University of Lisbon.
