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Article

Digitizing customer journeys—making a radical, but valuable move in EPNG

– With start-ups and new entrants enhancing customer satisfaction through digital solutions, we believe it is time for incumbents... to create seamless digital customer journeys.
Report

How digital manufacturing can escape ‘pilot purgatory’

– Despite enthusiasm for digital manufacturing, few companies have realized its potential at scale, according to our new survey.... Six success factors can help.
Article

A bank branch for the digital age

– Far from rendering the bank branch obsolete, digital technology holds the key to the branch of the future.
Article

Advice from Silicon Valley: How tech-sector practices can promote innovation in government

– Public-sector leaders recently met with leaders from the region’s most innovative companies to learn about their culture... of innovation firsthand. Here’s what they heard.
Interactive - McKinsey Quarterly

Five Fifty: The data disconnect

– Companies may have more data than ever, but not everyone is making money with it.
Report

Smart city solutions: What drives citizen adoption around the globe?

– Understanding how smart cities implement citizen-centric technologies and what drives widespread adoption of smart city solutions,... will help local governments promote new behaviors and attitudes.
Article

Unlocking future growth for deepwater in the Gulf of Mexico

– McKinsey projects deepwater prospects will be an important part of future global oil and gas supply, with the Gulf of Mexico representing... a sizable portion of new production expectations for 2030.
Article

Banks and the digital flywheel: An engine for ongoing value capture

– A few banks are generating significant bottom-line impact from their digital investments. These leaders share a relentless focus... on applying productivity gains as broadly as possible across the organization.
Article - McKinsey Quarterly

The agile manager

– Who manages in an agile organization? And what exactly do they do?
Article - McKinsey Quarterly

Unleashing the power of small, independent teams

– Small, independent teams are the lifeblood of the agile organization. Top executives can unleash them by driving ambition, removing... red tape, and helping managers adjust to the new norms.
Article - Sloan Management Review

Why customer experience is key for loyalty programs

– Research shows that monetary rewards are not the only drivers of customer-loyalty programs. Experiential rewards provide greater... long-term benefits.
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