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Article

A bank branch for the digital age

– Far from rendering the bank branch obsolete, digital technology holds the key to the branch of the future.
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Banks and the digital flywheel: An engine for ongoing value capture

– A few banks are generating significant bottom-line impact from their digital investments. These leaders share a relentless focus... on applying productivity gains as broadly as possible across the organization.
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Deep insights, broad solutions: How banks can win in the vast housing ecosystem

– The value of an ecosystem is closely tied to how many connections it can make in the service of customer needs. To strengthen... their natural position in housing, banks must broaden their scope without losing their focus on individual consumers.
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Reaching Asia’s digital banking customers

– Asia’s banking customers are migrating to digital channels in force. The challenge for the region’s banks is to deliver... superior digital experiences before competitors do.
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Disruption in European consumer finance: Lessons from Sweden

– Strong earnings in European consumer finance have drawn the attention of attackers, including large retailers and fintechs. To... maintain their position, banks must focus on the customer and transform their operating models.
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For US banks: A time for transformation

– To achieve robust performance and meet market expectations, US banks will need to embark on ambitious and holistic transformations.
Report

African retail banking’s next growth frontier

– Revenue could pick up significantly in the next five years. The region’s winners are likely to emphasize a few key themes—such... as going digital first or making banking leaner and simpler.
Report

An efficient operating model for US regional banks

– To break out of a performance rut, US regional banks must fundamentally redesign and simplify their operating models.
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Reimagining the bank branch for the digital era

– Even in an increasingly digital arena, the branch network can play a critical role in building trust and credibility, providing... financial advice, offering convenience, and easing the transition to digital channels.
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A consumer-centric approach to retail banking sales

– Scrutiny of retail banking sales practices is at a high pitch—banking leaders should also see this as an opportunity to... reset and strengthen relationships with their customers.
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The transformative power of automation in banking

– A second wave of automation in banking will increase capacity and free employees to focus on higher-value projects. To capture... the opportunity, banks must take a strategic, rather than tactical, approach.
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