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Rewriting the rules in retail banking

– Four important trends are changing the terms of success in retail banking. Banks need to act now to develop new skills.
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Digital banking in Indonesia: Building loyalty and generating growth

– Indonesian consumers are embracing digital banking. To attract them, banks need to take an active approach.
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Customer mindshare: The new battleground in US retail banking

– As customer expectations continue to evolve, banks need a new way to measure the effectiveness of their acquisition and retention... strategies.
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Customer experience as a value driver in German retail banking

– New research shows that when banks invest in delighting their customers, the returns are significant and measurable.
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The balancing act: Omnichannel excellence in retail banking

– To capture the full value of digital distribution, banks need to make sure the human touch is still part of the equation.
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Synergy and disruption: Ten trends shaping fintech

– As the fintech landscape continues to evolve, a look at the newest developments from across the globe.
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Managing a customer-experience transformation in banking

– As banks rush to transform their customer experience, it’s easy to trip up. Here’s how to execute a step change that... moves ahead of competitors.
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Ten lessons for launching a greenfield digital banking business

– For some incumbent banks, the launch of a digital-only business can help meet customer needs and defend against fintechs.
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Closing the gap: Leadership perspectives on promoting women in financial services

– Men still make up most of the management ranks at banks and insurers. New survey data and interviews with female executives point... the way to improving gender diversity.
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A bank branch for the digital age

– Far from rendering the bank branch obsolete, digital technology holds the key to the branch of the future.
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Banks and the digital flywheel: An engine for ongoing value capture

– A few banks are generating significant bottom-line impact from their digital investments. These leaders share a relentless focus... on applying productivity gains as broadly as possible across the organization.
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