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Article

Managing a customer-experience transformation in banking

– As banks rush to transform their customer experience, it’s easy to trip up. Here’s how to execute a step change that... moves ahead of competitors.
Article

Ten lessons for launching a greenfield digital banking business

– For some incumbent banks, the launch of a digital-only business can help meet customer needs and defend against fintechs.
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Closing the gap: Leadership perspectives on promoting women in financial services

– Men still make up most of the management ranks at banks and insurers. New survey data and interviews with female executives point... the way to improving gender diversity.
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A bank branch for the digital age

– Far from rendering the bank branch obsolete, digital technology holds the key to the branch of the future.
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Banks and the digital flywheel: An engine for ongoing value capture

– A few banks are generating significant bottom-line impact from their digital investments. These leaders share a relentless focus... on applying productivity gains as broadly as possible across the organization.
Article

Deep insights, broad solutions: How banks can win in the vast housing ecosystem

– The value of an ecosystem is closely tied to how many connections it can make in the service of customer needs. To strengthen... their natural position in housing, banks must broaden their scope without losing their focus on individual consumers.
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Reaching Asia’s digital banking customers

– Asia’s banking customers are migrating to digital channels in force. The challenge for the region’s banks is to deliver... superior digital experiences before competitors do.
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Disruption in European consumer finance: Lessons from Sweden

– Strong earnings in European consumer finance have drawn the attention of attackers, including large retailers and fintechs. To... maintain their position, banks must focus on the customer and transform their operating models.
Article

For US banks: A time for transformation

– To achieve robust performance and meet market expectations, US banks will need to embark on ambitious and holistic transformations.
Report

African retail banking’s next growth frontier

– Revenue could pick up significantly in the next five years. The region’s winners are likely to emphasize a few key themes—such... as going digital first or making banking leaner and simpler.
Report

An efficient operating model for US regional banks

– To break out of a performance rut, US regional banks must fundamentally redesign and simplify their operating models.
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