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Article

Digital banking in Indonesia: Building loyalty and generating growth

– Indonesian consumers are embracing digital banking. To attract them, banks need to take an active approach.
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Customer mindshare: The new battleground in US retail banking

– As customer expectations continue to evolve, banks need a new way to measure the effectiveness of their acquisition and retention... strategies.
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Customer experience as a value driver in German retail banking

– New research shows that when banks invest in delighting their customers, the returns are significant and measurable.
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The balancing act: Omnichannel excellence in retail banking

– To capture the full value of digital distribution, banks need to make sure the human touch is still part of the equation.
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Synergy and disruption: Ten trends shaping fintech

– As the fintech landscape continues to evolve, a look at the newest developments from across the globe.
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Managing a customer-experience transformation in banking

– As banks rush to transform their customer experience, it’s easy to trip up. Here’s how to execute a step change that... moves ahead of competitors.
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Ten lessons for launching a greenfield digital banking business

– For some incumbent banks, the launch of a digital-only business can help meet customer needs and defend against fintechs.
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Closing the gap: Leadership perspectives on promoting women in financial services

– Men still make up most of the management ranks at banks and insurers. New survey data and interviews with female executives point... the way to improving gender diversity.
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A bank branch for the digital age

– Far from rendering the bank branch obsolete, digital technology holds the key to the branch of the future.
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Banks and the digital flywheel: An engine for ongoing value capture

– A few banks are generating significant bottom-line impact from their digital investments. These leaders share a relentless focus... on applying productivity gains as broadly as possible across the organization.
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Deep insights, broad solutions: How banks can win in the vast housing ecosystem

– The value of an ecosystem is closely tied to how many connections it can make in the service of customer needs. To strengthen... their natural position in housing, banks must broaden their scope without losing their focus on individual consumers.
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