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Retail Banking


Blog Post

Customer preferences spur retail banking channel evolution

– Banks must orchestrate their channel interplay and create a next-generation distribution model to meet changing customer behaviors.

How the best companies create value from their ecosystems

– To make ecosystems work, companies need to select the path that best matches their scale and core assets, build the right capabilities,... and then determine how to value and assess their progress.

Inflection point: Seven transformative shifts in US retail banking

– Only ten years ago, the US retail banking industry was in the depths of the global financial crisis, as many once leading institutions... struggled to survive. Since then, after bringing in billions in fresh capital, US banks have made a return to stable ground and greater liquidity. Now, however, several transformative forces are accelerating the evolution of US banking and promising to make the business more challenging in the next ten years.

Lessons from leaders in Latin America’s retail banking market

– A look at how leading banks outperform in the world’s fastest-growing banking market.
Blog Post

Banking operations for a customer-centric world

– Customer needs are rapidly changing. To meet those needs, banks need to make customer experience the starting point for process... design.

How banks can use ecosystems to win in the SME market

– Profitably serving small and medium-sized enterprises has been a challenge for banks. An ecosystem approach may be the key to... tapping this vast market.

Blockchain and retail banking: Making the connection

– Caution is understandable when it comes to blockchain, but there are a number of areas where the technology could create value... for retail banks.
Blog Post

Cutting through the noise in retail banking customer experience

– When it is done right, customer experience in retail banking leads to more satisfied customers, happier team members, increased... efficiency, accelerated growth, and reduced operational risk.

Productivity transformation for US regional banks

– Scale advantages are emerging for the largest US banks; their regional peers need to build highly efficient delivery models in... order to compete.
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