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The future of insurance agent-customer interaction

Research reveals how insurance agents and customers may continue to interact more effectively
Bernhard Kotanko

Advises insurance companies across Asia on strategy, growth and innovation.

Enoch Chan

Advises insurance companies across Asia on digital strategy, sales and distribution excellence and growth.

The pandemic has made digital engagement between insurance agents and their customers the default. In this infographic, we examine research from China that reveals how the pandemic-induced shift has actually resulted in more frequent—and more efficient—interactions.

The future of insurance agent-customer interaction
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