By Bernhard Kotanko Advises insurance companies across Asia on strategy, growth and innovation. By Enoch Chan Advises insurance companies across Asia on digital strategy, sales and distribution excellence and growth. Asia Distribution & Marketing December 1, 2020The pandemic has made digital engagement between insurance agents and their customers the default. In this infographic, we examine research from China that reveals how the pandemic-induced shift has actually resulted in more frequent—and more efficient—interactions. We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com Download the infographic