This article was first published by Insurance Asia on March 10, 2026
Insurance is about understanding risk and then using that knowledge to help people bounce back from distressing events. Artificial intelligence (AI) is likely to transform every step of this process.
That is a huge challenge to Asia’s insurance industry, and an equally massive opportunity. According to research, from 2020 to 2025, the insurance sector’s AI leaders created six times the total shareholder returns of the laggards. A key distinction of these leaders lies in how they rewire their organisations and reshape their people to build talent, culture, and organisational structures that allow AI to become fully embedded.
It is evident that the companies that are willing and able to do what a think tank calls “rewiring the enterprise” will see the greatest benefits.
Traditional AI excels at analysing and understanding data. Generative AI is building on that and has reached new levels of reasoning, judgment, and creativity. Agentic AI goes further still and could totally change interactions between insurers and consumers.
To access the full article please visit Insurance Asia, "For Asia’s insurers, boldness is the key to an AI-driven transformation"