E-scooters—hype or hope? Impact on European insurance carriers along the value chain

 Kersten Heineke

Coleads the McKinsey Center for Future Mobility and serves clients across the automotive industry, incumbent industries, mobility disruptors and investors

Johannes-Tobias Lorenz
 Johannes-Tobias Lorenz

Works with major insurance and banking institutions to build digital strategies and transform the customer-service experience, driving success in an increasingly digital market

Maximilian Straub
 Maximilian Straub

Advises major banking and insurance companies on digital business transformations and achieving superior growth with digital and analytics

E-scooters have populated streets and sidewalks across major European cities seemingly overnight, echoing last year’s spread throughout cities in the United States. As the industry expands and matures, more European countries are passing legislation that makes insurance for e-scooters mandatory, creating a large opportunity for insurers. With an expected market size of €90 billion for micromobility by 2030, forward-thinking insurers across Europe stand to profit from developing innovative product and service solutions—and doing so quickly.

While risks are difficult to calculate and new types of claims are emerging, the benefits for insurance companies are clear. To navigate the nascent landscape and stay ahead of the curve, insurers must increase their knowledge and expertise, partner with the right organizations, and develop a tailored, rapid go-to-market strategy.

e scooter infographic
e scooter infographic

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