Bank of the future

May 19, 2021 – As increasing numbers of customers look for products and services with positive social or environmental impacts, banks can add... value through innovation.

April 15, 2021 – The COVID-19 pandemic is accelerating a number of industry changes that were already in full swing. Industry leaders show how... banks and insurers can adapt to the digital shift.

March 23, 2021 – Banks are already strengthening customer relationships and lowering costs by using artificial intelligence to guide customer engagement.... Success requires that capability stacks include the right decisioning elements.

October 13, 2020 – Banks can meet rising customer expectations by applying AI to offer intelligent propositions and smart servicing that can seamlessly... embed in partner ecosystems.

September 19, 2020 – Artificial intelligence technologies are increasingly integral to the world we live in, and banks need to deploy these technologies... at scale to remain relevant. Success requires a holistic transformation spanning multiple layers of the organization.

January 9, 2020 – In an interview with McKinsey’s Joydeep Sengupta, Chng Sok Hui, Chief Financial Officer of DBS, discusses how mindsets and... culture are just as important as technology for a digital-forward bank.

November 11, 2019 – A look at strategic options and tactics for banks in the event of a real incursion by big tech firms into financial services.

August 20, 2019 – A deep dive into the sources of banking profits worldwide—and a glimpse at future opportunities.

July 29, 2019 – To get a meaningful return on innovation, banks need to connect their initiatives with a clear strategy and distinct goals.

July 17, 2019 – Using the latest technologies, tomorrow’s banks will make the lives of customers and clients easier and more productive.

July 16, 2019 – What kind of events might trigger truly rapid changes in the traditional banking model?