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Bank of the future

Article

Reimagining customer engagement for the AI bank of the future

– Banks can meet rising customer expectations by applying AI to offer intelligent propositions and smart servicing that can seamlessly... embed in partner ecosystems.
Article

AI-bank of the future: Can banks meet the AI challenge?

– Artificial intelligence technologies are increasingly integral to the world we live in, and banks need to deploy these technologies... at scale to remain relevant. Success requires a holistic transformation spanning multiple layers of the organization.
Blog Post

Becoming more than a bank: Digital transformation at DBS

– In an interview with McKinsey’s Joydeep Sengupta, Chng Sok Hui, Chief Financial Officer of DBS, discusses how mindsets and... culture are just as important as technology for a digital-forward bank.
Blog Post

How banks can react to big tech’s entry into financial services

– A look at strategic options and tactics for banks in the event of a real incursion by big tech firms into financial services.
Blog Post

Banking around the globe: Where’s the money?

– A deep dive into the sources of banking profits worldwide—and a glimpse at future opportunities.
Blog Post

Boost bank ROE by integrating innovation initiatives

– To get a meaningful return on innovation, banks need to connect their initiatives with a clear strategy and distinct goals.
Blog Post

Bank of the future

– Using the latest technologies, tomorrow’s banks will make the lives of customers and clients easier and more productive.
Blog Post

Gray swans that could disrupt banking

– What kind of events might trigger truly rapid changes in the traditional banking model?
Article

Advanced analytics in asset management: Beyond the buzz

– Leading firms are applying advanced analytics across the full asset-management value chain—with real-world results.
Article

A vision for the future of cross-border payments

– Alternative solutions and new competitors are upending the industry’s fundamentals.
Article

Deep insights, broad solutions: How banks can win in the vast housing ecosystem

– The value of an ecosystem is closely tied to how many connections it can make in the service of customer needs. To strengthen... their natural position in housing, banks must broaden their scope without losing their focus on individual consumers.
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