The workplace we once knew—but arguably never really loved—is no longer. The pandemic propelled remote work, virtual transactions, and adoption of digital technologies. Then came the Great Attrition: Craving flexibility, employees quit their jobs in droves, taking time to tend to their personal lives or embarking on sabbaticals. HR professionals continue to rethink how they manage their people and the best way to do so, and new HR operating-model archetypes are emerging in response to dramatic changes in business and in the world, write partners Neel Gandhi, Asmus Komm, and Florian Pollner. To say the world of work has been flipped upside-down in recent years is an understatement. Explore these insights to see where we’ve been, where we are, and where we’re going.