November 21, 2021More than 70 percent of consumers now consider personalization a basic expectation. But how can organizations build and activate the capability at scale to deliver value to their customers and brands? Explore these insights to find out what it takes, and dive deeper on key topics, including: the five things outperformers can do to accelerate personalization how consumer attitudes around personalization are changing the customer triggers organizations are using to optimize the timing, content, offer, and design of every customer experience The value of getting personalization right—or wrong—is multiplying US consumer sentiment and behaviors during the coronavirus crisis Five technology building blocks to power customer-centric, data-driven growth Sign up now: Creating consumer—and business—value with subscriptions Tiger of Sweden’s CEO on the future of shopping The end of shopping’s boundaries: Omnichannel personalization The future of personalization—and how to get ready for it