In today’s hyper-competitive landscape, fueled by constant technological breakthroughs, a distinct group of companies is pulling ahead. These companies, both in the manufacturing and service sectors, are witnessing exponential gains year after year, not just in productivity, but also in metrics ranging from time-to-market to customer satisfaction and employee engagement. Their secret? A radical reimagining of operational excellence.
What these organizations have in common is a renewed and expanded understanding of operational excellence. “They aren’t simply grafting technology onto existing operations,” write McKinsey’s Richard Sellschop and coauthors. “Instead, they recognize that technology has changed fundamental assumptions about what operations can—and should—achieve.” See which five elements of operational excellence the high performers routinely review and reimagine, then check out these insights to help your company generate value.
Today’s good to great: Next-generation operational excellence
Breaking operational barriers to peak productivity
In pursuit of productivity: How Minsur mined a rich seam of operational excellence
How SQM accelerated operational excellence with technology
Uniting organizations with next-generation operational excellence
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