Never before have governments and their workforces been asked to do so much, so fast. As a result, public-sector leaders are seeking transformational improvements in citizen services, policy outcomes, and regulation. McKinsey research shows that government transformation is hard to pull off, especially in a context of fiscal challenges, over-stretched organizations, and workforce fatigue. In fact, 80 percent of government transformations fail, write Roland Dillon, Scott Blackburn, and Neil Christie in a recent article, and less than one-third of technology projects are successful. Explore these insights from the McKinsey Center for Government to understand what works, what doesn’t, and how public servants can deliver better outcomes and citizen experiences in a time of disruption.
Transforming government in a new era
Bridging the talent gap in state government postpandemic
Author Talks: How to make bureaucracy work for you
Reimagining public health programs to deliver equitable impact
Lessons in leadership: Leaning into ambiguity
The ongoing crisis of homelessness in the Bay Area: What’s working, what’s not
Homelessness in Los Angeles: A unique crisis demanding new solutions
Lessons in leadership: Making government “a great place to work”
Federal financial management: How governments can do more with the budgets they have
Lessons in leadership: Getting past politics to deliver for the people
Unlocking the potential of public-service digitization
Governments can deliver exceptional customer experiences—here’s how