When Indonesia’s second-largest telecom operator set out to “go all in” on an AI-native transformation, success required more than technology alone. Indosat Ooredoo Hutchison (IOH) needed to build AI capabilities, reinvent the operating model, and forge the right partnerships.
After IOH underwent a major telecom merger, it partnered with McKinsey and its AI arm, QuantumBlack, to reimagine itself as a broader technology company helping accelerate Indonesia’s digital future.
Working with Google Cloud, one of McKinsey’s technology ecosystem alliances, the team built a unified AI and data platform, prioritized the highest-value use cases, and fostered a data-driven culture. The result was an operating model designed to support the company’s next phase of growth.
“When we started, there was a lot of fear,” IOH CEO Vikram Sinha said. “But now those same employees are standing up and saying, ‘I am doing it, and I am doing so much more.’ That is what I am extremely proud of.”
Explore how McKinsey’s alliances with top technologists help clients—from agriculture to customer service—access cutting-edge tools to accelerate AI transformation and unlock new sources of growth.
Becoming an AI-native telco: Indosat Ooredoo Hutchison reimagines the telecom of the future
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