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AI knows you’re off the clock

AI is the latest tool for optimizing workforce management. AI solutions schedule crews faster than existing spreadsheet-based models can and they more efficiently track unexpected operational changes, McKinsey partner Jorge Amar and colleagues find. For instance, smart scheduling with AI for a utility service center helped to reduce unassigned times for crew members.

Smart scheduling can transform the daily experience for the front line and reduce unassigned time.
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To read the article, see “Smart scheduling: How to solve workforce-planning challenges with AI,” November 1, 2022.