Artificial Intelligence Operations January 12, 2023AI is the latest tool for optimizing workforce management. AI solutions schedule crews faster than existing spreadsheet-based models can and they more efficiently track unexpected operational changes, McKinsey partner Jorge Amar and colleagues find. For instance, smart scheduling with AI for a utility service center helped to reduce unassigned times for crew members. We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com To read the article, see “Smart scheduling: How to solve workforce-planning challenges with AI,” November 1, 2022.