AI knows you’re off the clock

AI is the latest tool for optimizing workforce management. AI solutions schedule crews faster than existing spreadsheet-based models can and they more efficiently track unexpected operational changes, McKinsey partner Jorge Amar and colleagues find. For instance, smart scheduling with AI for a utility service center helped to reduce unassigned times for crew members.

Smart scheduling can transform the daily experience for the front line and reduce unassigned time.

To read the article, see “Smart scheduling: How to solve workforce-planning challenges with AI,” November 1, 2022.