Design

Design

Our team of user researchers and designers strive to deliver the best experience possible for McKinsey colleagues. We lead, design, and deliver user research, translate our findings into insight-led actions, and create both digital and physical experiences.
McKinsey Careers, Internal Roles - Agile Coaching
McKinsey Careers, Internal Roles - Agile Coaching
McKinsey Careers, Internal Roles - Agile Coaching

Design Career Journey

At McKinsey, you’ll find endless opportunities to create and evolve a career path based on your own interests, capabilities, and goals.

McKinsey Careers, Internal Roles - Agile Coaching

Shruthi Ramakrishnan

User Research Lead
Atlanta, Georgia, United States

Milestone 1

Delhi University, Delhi, India
Bachelor of Science in Psychology

University of Pennsylvania, Philadelphia, Pennsylvania, United States
Master of Behavioral and Decision Sciences

Milestone 2

Senior Consultant - Behavioral Research
Quadrangle Consulting Services, Gurgaon, India

At a boutique consulting firm in India, I applied principles of psychology to solve challenges in employee and customer experiences, engaging with clients across IT, healthcare, FMCG, and automotive industries to address challenges such as how to build a recognition program that encourages employees to be more productive and how to encourage customers to repay their loans on time, without deploying coercive measures.

Milestone 3

User Research Lead,
McKinsey & Company, Atlanta, Georgia, United States

I work with multiple cybersecurity product and service teams across a secure foundation to repurpose their processes and optimize their customer interactions for timely delivery, cost-effectiveness, and reduced risk.

Want a career like Shruthi’s?

Innovate within our firm

Cloud and Software Engineering
Craft hands-on tech solutions and collaborate with our global colleagues for innovative thought leadership in developing new products, processes, and technologies within our firm.
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Data Science & Data Engineering
You’ll empower teams with expert data science guidance and advanced ML solutions for challenging issues while fostering proactive research, algorithm review, and development.
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Agile Coaching & Product Management
Partner with solution leaders and product design to deliver high-value software that improves business operations, leveraging world-class development practices and a deep understanding of our firm’s needs.
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Design
Lead user research and design, delivering the best experience possible for McKinsey colleagues. Translate insights into actions, crafting digital and physical experiences.
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Cybersecurity
Proficient in IT architecture and cloud security, you will safeguard the firm, promoting data risk awareness through collaboration and education across roles.
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Tech Services
We build and deliver world class IT services while partnering with our colleagues and clients to define solutions that amplify their impact.
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As someone with a behavioral research and non-tech background, McKinsey leaders and colleagues provided me with the psychological safety to represent a customer-centric perspective on digital transformations. It has been encouraging to witness my research insights enable stakeholders to make informed decisions, both at the strategic and operational levels.

Shruti
User Research Lead, Atlanta, Georgia, United States

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McKinsey Design