Consulting

Software Delivery Analyst - Service Operations

Job ID: 105753
  • San Jose
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Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.

Your Impact

You'll join the Costa Rica office and be part of the Corporate and Business Functions (CBF) team of the McKinsey Operations practice.
You will be responsible for blending strategic thinking and advising on developing and defining operational strategies to help our clients around the world solve their most critical problems. Within the Operations practice, service operations is a rapidly growing service line with deep functional expertise implementing holistic transformation of corporate and business functions (e.g., HR, finance, IT, legal) across improvement levers (e.g., demand management, outsourcing and offshoring, global shared services, lean, IT-enablement) to deliver significant and sustainable cost impact.
You will work with McKinsey consulting teams in various CBF engagements to deliver benchmarking analysis/opportunity analysis and highly synthesized insights, client data mapping, process mapping, and process redesigning.
You will be responsible for blending strategic thinking and advising on developing and defining operational strategies to help our clients around the world solve their most critical problems.
In this role, you will provide a unique set of tools and techniques to help clients identify opportunities for improvement and implement new future state of business support functions. You will contribute to building the practice by creating leading edge capabilities for diagnostics of support functions and application of optimization levers like offshoring/outsourcing, centralization of shared services, demand management, automation, application of “lean” principles and organizational redesign. 
Lastly, you will play a key role in building the practice through tech platform updates to CBFLab and tech innovation to deliver CBF studies more effectively and efficiently.

Your Growth

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.
In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.
When you join us, you will have:
  • Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
  • A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
  • Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
  • World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your qualifications and skills

  • University degree in business administration, engineering, operations, or other related analytical discipline
  • 2+ years of relevant working experience
  • Superior problem solving and analytical skills
  • Sound business knowledge
  • Advanced Excel skills
  • Basics in Python coding and data analytics skills. 
  • Interest in technology and delivery using tech based tools is required
  • Willing to work in a highly demanding and results-oriented team environment
  • Ability to work with and effectively handle a diverse group of team members
  • Exhibit self-motivation and highly service-orientated work ethic
  • Excellent written and verbal communication skills in English and Spanish including the ability to interact effectively at all levels of a large international organization
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
Our unwavering commitment to integrity drives everything we do, guiding us to always act in the best interests of our clients, our people, and the communities we serve.
Capabilities
  • Operations
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FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

Job Skill Group - N/A
Job Skill Code - ASWC - Software Delivery Analyst
Function - Operations
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Wed Feb 11 00:00:00 GMT 2026
LinkedIn Posting City - San Jose
LinkedIn Posting State/Province -
LinkedIn Posting Country - Costa Rica
LinkedIn Job Title - Software Delivery Analyst - Service Operations
LinkedIn Function - Consulting;Engineering
LinkedIn Industry - Accounting;Consumer Services;Human Resources
LinkedIn Seniority Level - Mid-Senior level