Technology & Digital

Principal Product Manager I - ServiceNow

Job ID: 106594

You will align ServiceNow’s capabilities with organizational goals, driving value, innovation, and efficiency in IT service management through strategy, leadership, and expertise.

  • Bengaluru
  • Gurugram
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Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.

Your Impact

You will work in teams to lead the strategy, development, and optimization of our ServiceNow platform. You will define the Now Assist, AI agents, product vision, strategy, and roadmap for the ServiceNow platform and associated products.
You will also align platform capabilities with business objectives, focusing on enhancing operational efficiency and user experience. You will Identify opportunities for process automation and innovation using ServiceNow.
Collaboration and stakeholder engagement will be key to your success. You’ll work closely with cross-functional teams, including IT, HR, finance, and operations, to gather requirements, define priorities, and ensure alignment with business needs. Acting as the primary liaison between stakeholders and development teams, you’ll play a critical role in fostering clear communication and ensuring that everyone is working toward a shared vision. Your ability to build strong relationships and navigate complex organizational dynamics will be essential.
In terms of platform management, you’ll oversee the configuration, implementation, and continuous improvement of ServiceNow modules, including Now Assist, Gen AI, and AI agents. You’ll ensure that all work adheres to best practices, governance standards, and security protocols, maintaining the integrity and reliability of the platform. Staying ahead of the curve will also be important, as you’ll need to stay informed about new ServiceNow releases, features, and industry trends to maximize the platform’s capabilities and keep the organization at the forefront of innovation.
You’ll also be responsible for performance monitoring and reporting. This includes establishing KPIs and metrics to measure the success and ROI of ServiceNow initiatives, as well as providing regular updates and insights to senior management and stakeholders. Your ability to translate data into actionable insights will be critical in demonstrating the value of the platform and driving continuous improvement. Your role is a role that requires a strategic mindset, strong leadership skills, and a passion for leveraging technology to solve complex business challenges.

Your Growth

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
When you join us, you will have:
  • Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
  • A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
  • Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
  • Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your qualifications and skills

  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field
  • Certifications -ServiceNow Certified System Administrator (CSA), CIS, Now Assist required
  • 12+ years of experience managing ServiceNow or similar enterprise platforms
  • Proven track record of implementing and managing GenAI, Now Assist, AI Agents or other ServiceNow modules
  • Deep knowledge of ServiceNow modules, workflows, and integrations
  • Familiarity with scripting languages (e.g., JavaScript) and API integrations is a plus
  • Understanding of ITIL principles and certifications (ITIL Foundation or higher) preferred
  • Experience in agile software development and tools like JIRA, Confluence, and Figma
  • Excellent communication, leadership, and stakeholder management skills
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
Our unwavering commitment to integrity drives everything we do, guiding us to always act in the best interests of our clients, our people, and the communities we serve.
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FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

Job Skill Group - N/A
Job Skill Code - SDM - Principal Product Manager I
Function -
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Fri Nov 14 00:00:00 GMT 2025
LinkedIn Posting City - Bengaluru
LinkedIn Posting State/Province -
LinkedIn Posting Country - India
LinkedIn Job Title - Principal Product Manager I - ServiceNow
LinkedIn Function - Consulting;Information Technology
LinkedIn Industry - Information Technology and Services;Management Consulting
LinkedIn Seniority Level - Director