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What comes after the 2020 digital dash

While a tumultuous and tragic 2020 will usher in a 2021 fraught with uncertainty, one thing is crystal clear: it will be a distinctly digital year. The dramatic shift to living and working online has accelerated changes across the entire business landscape, so we’ve compiled a list of must-reads to help business leaders prepare.

Succeeding in the next normal

With COVID-19 vaccination programs ramping up and companies adjusting to new realities, the next normal for businesses is beginning to take shape. Focusing on these digital areas can help companies position themselves for success.
Video

How six companies are using technology and data to transform themselves
– In the first of a five-part multimedia series airing on CNBC, we look at how the acceleration of digital during the COVID-19 pandemic... is shaping the next normal.
Article - McKinsey Quarterly

Three actions CEOs can take to get value from cloud computing
– Leaders need to accelerate their journey to the cloud in order to digitize quickly and effectively in the wake of COVID-19.
Survey

The state of AI in 2020
– Our 2020 AI survey shows artificial intelligence has become more of a revenue driver. Companies earning the most from AI plan... to invest in it more in response to COVID-19.
Article - McKinsey Quarterly

Why business building is the new priority for growth
– It can help companies diversify their revenues and keep pace with shifting customers and markets. But incumbents often lack the... skills they need.
Article

How to become ‘tech forward’: A technology-transformation approach that works
– Getting value from tech relies on tackling multiple interdependent programs at once.
Article - McKinsey Quarterly

Ecosystem 2.0: Climbing to the next level
– After a first wave of trials, incumbents are shaking up value chains to attract new ecosystem customers—and tap potentially... huge pools of value.
Article

How to build a data architecture to drive innovation—today and tomorrow
– Yesterday’s data architecture can’t meet today’s need for speed, flexibility, and innovation. The key to a successful... upgrade—and significant potential rewards—is agility.
Article

A dual cybersecurity mindset for the next normal
– As companies extend commitments to remote workforces, cybersecurity teams need to address new risks while helping create business... value in the next normal.

Pivoting to the next normal

Executives must begin to prepare for this new business era now.
Article

The COVID-19 recovery will be digital: A plan for the first 90 days
– The rapid migration to digital technologies driven by the pandemic will continue into the recovery. Here’s how to accelerate... your organization’s digital capabilities to keep pace.
Article

The digital-led recovery from COVID-19: Five questions for CEOs
– A digital future lies ahead. By acting early and being bold and decisive, CEOs can accelerate their digital transformation and... reach the next normal sooner.
Article

Revisiting agile teams after an abrupt shift to remote
– Agile teams traditionally excel when their members are co-located. Here’s how to ensure they’re effective now that COVID-19 has... forced them to work remotely.

Meet the new digital customer

Though the pandemic will eventually pass, many emerging behaviors are likely to stick and are shaping company strategies.
Article

Europe’s digital migration during COVID-19: Getting past the broad trends and averages
– A survey of 20,000 European consumers pinpoints what has changed in which markets, suggesting prompt actions for companies to... consider.
Article - Updated with September data

Consumer sentiment and behavior continue to reflect the uncertainty of the COVID-19 crisis
– As consumers around the globe adjust to the next normal, there is significant variance in consumer sentiment and behaviors across... countries.
Article

These eight charts show how COVID-19 has changed B2B sales forever
– New analysis makes it clear: For B2B sales, digital is the wave of the future.
Article

Adapting customer experience in the time of coronavirus
– Care, creative thinking, and new tools can address customers’ acute needs today and forge stronger ties in the post-COVID-19 era.

Managing the ongoing crisis

Of course, the COVID-19 pandemic is not yet over, and companies must stay focused on how to navigate the crisis.
Executive Briefing

COVID-19: Implications for business
– Our latest perspectives on the coronavirus outbreak, the twin threats to lives and livelihoods, and how organizations can prepare... for the next normal.
Article

Digital strategy in a time of crisis
– Now is the time for bold learning at scale.
Article

After the first wave: How CIOs can weather the coronavirus crisis
– Chief information officers must act swiftly to manage IT through the pandemic in a pragmatic way.