From good to great in digital: The opportunity for Belgian companies

| Article

Like most countries, Belgium saw a surge in digital adoption during COVID-19. Many of those digital behaviors have persisted even as COVID restrictions have eased. In the face of this change, Belgian companies are taking stock of their digital capabilities and assessing how well prepared they are for the future.

Analysis of the Digital Quotient® (see sidebar, “Digital Quotient methodology”) of 77 Belgian companies reveals a country that is emerging somewhat ahead of the pack in terms of digital capabilities, but its lead is not significant, and there are some vulnerabilities.

Belgian companies are somewhat ahead in terms of digital maturity compared with their global and regional peers

Belgian companies' DQ scores compared with regional and global peers

Belgian companies’ digital maturity is particularly strong in strategy and technology

Belgian company strengths in key measurement areas

Telecom, media, technology, and financial services lead Belgian sectors

Belgian DQ average scores by sector

Belgian digital leaders outperform their in-country peers across all capabilities

DQ scores of Belgian digital leaders vs Belgian average

Belgian companies are behind in terms of talent strategy, at-scale adoption of analytics, and change management

Belgian DQ scores that fall short of leadership

All sectors share a common set of opportunities for improvement, but other obstacles to digital maturity vary by sector

Gaps in Belgian companies' digital capabilities, by sector, compared to Belgian average

Smaller companies are not far behind their larger peers

Differences in DQ scores between large and small and medium-size Belgian companies

Belgian companies have a solid foundation from which to compete in the digital age. The strengths of local digital leaders in TMT, financial services, and the public and social sector provide inspiring examples, and the benefits of more local knowledge exchange and collaboration across sectors is significant. To further increase the digital competitiveness of the Belgian economy, companies should consider coordinated action to strengthen analytics capabilities and address the digital talent gap.

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