Like most countries, Belgium saw a surge in digital adoption during COVID-19. Many of those digital behaviors have persisted even as COVID restrictions have eased. In the face of this change, Belgian companies are taking stock of their digital capabilities and assessing how well prepared they are for the future.
Analysis of the Digital Quotient® (see sidebar, “Digital Quotient methodology”) of 77 Belgian companies reveals a country that is emerging somewhat ahead of the pack in terms of digital capabilities, but its lead is not significant, and there are some vulnerabilities.
Belgian companies are somewhat ahead in terms of digital maturity compared with their global and regional peers
Belgian companies’ digital maturity is particularly strong in strategy and technology
Telecom, media, technology, and financial services lead Belgian sectors
Belgian digital leaders outperform their in-country peers across all capabilities
Belgian companies are behind in terms of talent strategy, at-scale adoption of analytics, and change management
All sectors share a common set of opportunities for improvement, but other obstacles to digital maturity vary by sector
Smaller companies are not far behind their larger peers
Belgian companies have a solid foundation from which to compete in the digital age. The strengths of local digital leaders in TMT, financial services, and the public and social sector provide inspiring examples, and the benefits of more local knowledge exchange and collaboration across sectors is significant. To further increase the digital competitiveness of the Belgian economy, companies should consider coordinated action to strengthen analytics capabilities and address the digital talent gap.