Insights & Publications

art
article

Overcoming obstacles to digital customer care

August 2015—Providing superior digital customer care, or e-care, can lower costs and increase customer satisfaction. Yet it’s easier said than done.more

Editor’s choice

Five-keys-ChinaV3_1536x1536_Thumbnail
article

Five keys to connecting with China’s wired consumers

August 2015—China is the world’s largest and most dynamic e-commerce market. But being successful requires understanding and embracing its unique digital landscape and consumers.more

IandP_Private-equity-and-India_1536x1536_Thumbnail
article

Private equity and India’s economic development

August 2015—Our new survey determines if India’s emerging private-equity sector has helped or hurt the country and its companies.more

Quarterly-2015_web_executivesIOT_525434225_1536_Thumbnail
article | McKinsey Quarterly

An executive’s guide to the Internet of Things

August 2015—The rate of adoption is accelerating. Here are six things you need to know.more

  • includes:
    •  
InfrastructureEconomic_1536x1536_Thumbnail
interview

Infrastructure and economic development: An interview with John Rice

August 2015—The need for speed in delivering progress.more

Infrastructure_1536x1536_Thumbnail
interview

Making infrastructure exciting: An interview with Peter Dawson

August 2015—The public appreciates the creation of great infrastructure—but the process is difficult.more

Amazon_Chinas_president_1536x1536_Thumbnail
article

Amazon China’s president on ‘transformative’ technologies

August 2015—Doug Gurr reflects on how China differs from Western markets and what role data informatics will play in the future of retail.more

Two ways to modernize IT_1536x1536_Thumbnail
article

Two ways to modernize IT systems for the digital era

August 2015—Companies can use two-speed or greenfield approaches to overhaul their legacy IT systems—without weakening their enterprises. Which approach is right for you?more

  • includes:
    •  
Return_of_Zero_1536x1536_Thumbnail
article

The return of zero-base budgeting

August 2015—The venerable technique has vaulted back into the consciousness of corporate leaders—for good reason. But getting it right is not easy and depends on five key elements.more

Back to basics_1536x1536_Thumbnail
article

Back to basics: Creating value through superior products

August 2015—Revitalizing product development is an unexplored lever for most private-equity firms.more

Smarter schedules_1536x1536_Thumbnail
article

Smarter schedules, better budgets: How to improve store operations

August 2015—Through activity-based labor scheduling and budgeting, retailers can cut store labor costs by up to 12 percent while improving both customer service and employee satisfaction.more

New order for law_1536x1536_Thumbnail
interview

A new order for law

August 2015—One law firm’s story shows how lean management can transform even the most complicated, tradition-bound, and intellectually demanding of businesses.more

Ful speed ahead_1536x1536_Thumbnail
article

Full speed ahead: How the driverless car could transform cities

August 2015—Self-driving cars are not just about a hands-free driving experience. Their emergence points to an urban transformation that will change the way people navigate, access information, and interact with one another.more

McKinsey Insights

McKinsey Insights

Get our latest thinking on your iPhone, iPad, or Android device. more For iOS For Android