Insights & Publications

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Getting the CMO and CIO to work as partners

August 2014—To turn new technologies into profits and growth, marketing and IT will need to change how they work—and how they work together.more

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What’s trending in #digital?

Who in social media is talking about digital? Our trend board reveals the global discussion around digitization, highlights thought leaders, and lets you join the conversation.more

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How to prepare for Asia’s digital-banking boom

August 2014—A generation of digital-banking customers is rising across Asia. They will want full digital access to the latest offerings and a more personalized set of products and services.more

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Bringing discipline to your sustainability initiatives

August 2014—Many companies have more sustainability initiatives than they can possibly manage. Here’s how to get them under control.more

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Semiconductors in China: Brave new world or same old story?

August 2014—China is stepping up efforts to become a major player in semiconductor design and manufacturing. If it succeeds, integrated-circuit companies around the world could face significant risks and opportunities.more

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Why companies should care about e-care

August 2014—Digital customer service is now a strategic imperative, but its adoption is hampered by weaknesses in delivery strategies and incomplete measurement of its effectiveness.more

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The digital battle that banks must win

August 2014—The average consumer’s banking relationship is dominated by making payments. So why are banks doing so little to defend this critical beachhead?more

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Riding the resource wave: How extractive companies can succeed in the new resource era

August 2014—With economic and social expectations rising in resource-rich countries, extractive companies must re-think how they do business.more

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PayPal’s vision for a global marketplace

August 2014—The company's vice president and general manager for Continental Europe, the Middle East, and Africa, Laurent Le Moal, discusses the evolution of consumer shopping behavior and how PayPal seeks to continuously innovate.more

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Why implementation matters

August 2014—How important is the way you implement a major change effort? We surveyed more than 2,000 global executives to find out—and to learn from the best.more

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The future of US retail-banking distribution

August 2014—The more that customers use digital-banking channels, the more they actually use branches and call centers. This shifting behavior presents a threat—and a rare opportunity.more

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