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August 2014—Good program managers are hard to find. Here’s how organizations can attract and develop their own senior IT program-management talent.more
Who in social media is talking about digital? Our trend board reveals the global discussion around digitization, highlights thought leaders, and lets you join the conversation.more
August 2014—Digital customer service is now a strategic imperative, but its adoption is hampered by weaknesses in delivery strategies and incomplete measurement of its effectiveness.more
August 2014—The average consumer’s banking relationship is dominated by making payments. So why are banks doing so little to defend this critical beachhead?more
August 2014—With economic and social expectations rising in resource-rich countries, extractive companies must re-think how they do business.more
August 2014—The company's vice president and general manager for Continental Europe, the Middle East, and Africa, Laurent Le Moal, discusses the evolution of consumer shopping behavior and how PayPal seeks to continuously innovate.more
August 2014—How important is the way you implement a major change effort? We surveyed more than 2,000 global executives to find out—and to learn from the best.more
August 2014—The more that customers use digital-banking channels, the more they actually use branches and call centers. This shifting behavior presents a threat—and a rare opportunity.more
August 2014—Africa is the world’s second-fastest growing economic region, yet US engagement with the continent is lagging. There’s an opportunity to change that.more
July 2014—Does mobile commerce spell the end of traditional stores? In this series of short videos, Devin Wenig, the president of eBay Marketplaces, explains the impact of digitization and why retailers must evolve to survive.more
August 2014—The founder and CEO of AirAsia discusses Southeast Asia’s tremendous opportunities—and significant challenges.more
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