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The race for supply chain advantage: Six practices that drive supply chain performance
Many companies today are struggling with their supply chains. Yet a select cadre of companies has succeeded in turning their supply chains into a strategic advantage through the superior application of six management practices.

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Rethinking Wholesale-Banking Operations
(2006, January)
By restructuring operations and aligning front and back offices, wholesale banks can cut costs dramatically and find new sources of revenue.
McKinsey Quarterly site
Measuring Performance in Services
(2006, January)
Services are more difficult to measure and monitor than manufacturing processes are but executives can rein in variance and boost productivity--if they implement rigorous metrics.
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Getting More from Call Centers
(2005, April)
Used properly, they can be strategic assets.
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When to Make India a Manufacturing Base
(2005 Special Edition: Fulfilling India's promise)
Multinational corporations are starting to see the country's potential.
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