McKinsey partnered with Jackson Health System, one of the largest public health systems in the US, that serves a diverse population of uninsured and underinsured patients in Miami-Dade County. With the goal of enhancing quality of care while ensuring financial sustainability, the partnership delivered improvements in patient care alongside greater operational efficiency and financial health, without layoffs and while maintaining high retention. Following the partnership, Jackson achieved its lowest-ever rate of hospital-acquired infections and improved quality performance by a full letter grade.
WHAT WE ACHIEVED TOGETHER
How we did it
Building workforce skills and driving savings
By equipping leaders with new scheduling tools and data-driven insights, Jackson reduced premium labor costs by $44 million annually without layoffs.
Predictive scheduling and expanding access
Predictive scheduling filled open surgery slots faster, boosting efficiency and patient access.
AI-Powered Planning and Improving Patient Flow
AI-powered planning cut 50,000 inpatient days, freeing 150 beds and improving patient flow.
Building payment insight and enabling better decisions
New tech and analytics reduced denials and improved reimbursement, giving patients more confidence in accessing care.
Empowered teams and lasting change
Over 200 leaders and staff were trained to use data, tech, and new workflows, leading to a full letter grade improvement in quality.
Promoting resilience, growth, and access in a mission-driven health system
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Jackson Health System partnered with McKinsey to strengthen its ability to deliver high-quality care to the Miami-Dade community, realizing $160 million in annual margin improvement and enhanced operational efficiency through workflow redesign, tech enablement, and capability building.
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