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How Gulf companies can overcome the five biggest challenges to their digital transformation

– Although many businesses in the Gulf region are interested in digitization, few of them have moved aggressively enough. But there... is a clear way forward.

Navigating a perfect storm in the Middle East’s consumer sector

– Amid major shifts in the consumer and business landscape, companies in the Middle East must revamp their value propositions and... relentlessly push for productivity—while investing in digital, analytics, and M&A capabilities.

Reshaping ‘retail-tainment’ in the Middle East and beyond

– Alain Bejjani, CEO of conglomerate Majid Al Futtaim, shares his perspectives on retail’s future and on his own leadership journey.

The expanding role of design in creating an end-to-end customer experience

– Lines between products, services, and user environments are blurring. The ability to craft an integrated customer experience will... open enormous opportunities to build new businesses.

The future of key-account management in the Middle East

– Consumer-goods manufacturers in the Middle East must change the way they manage their most important retailer relationships. This... article examines major trends shaping the Middle East’s consumer-goods landscape and their implications on key-account management.

Understanding real estate as an investment class

– When it comes to real estate, institutional investors are changing the terms of engagement.

Digital banking in the Gulf

– Financial services providers must provide engaging digital experiences to better serve customer needs.

Following the user: Middle East telcos on the journey to a digital customer experience

– Our new report, Following the user: Middle East telcos on the journey to a digital customer experience, highlights the... opportunity for telecom players amid digital disruption. Although there is room to take advantage, many Middle Eastern telcos are behind the curve. Understanding the digital customer experience could help them build agility to compete.

Meeting millennials where they shop: Shaping the future of shopping malls

– The traditional shopping mall is under threat. Here is how to meet the needs of digital customers.

Digital Middle East: Transforming the region into a leading digital economy

– A number of countries in the region have high rates of consumer smartphone penetration, but businesses and governments need to... catch up.
Interview - McKinsey Quarterly

Leadership and behavior: Mastering the mechanics of reason and emotion

– A Nobel Prize winner and a leading behavioral economist offer common sense and counterintuitive insights on performance, collaboration,... and innovation.
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