Elevating aftermarket services

Customers increasingly prefer digital and remote engagement, so industrial companies must build these capabilities quickly.

The COVID-19 crisis has jolted aftermarket services decisively toward the digital realm. Indeed, our research suggests that digitally enabled self-service options and remote interactions with service technicians will become standard. Aftermarket businesses will win by adapting to these changes quickly, across both sales (pricing and growth) and operations (productivity, safety, and customer experience).

Elevating aftermarket services
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