Artificial intelligence (AI) is increasingly being adopted across the healthcare industry, and some of the most exciting AI applications leverage natural language processing (NLP). Simply put, NLP is a specialized branch of AI focused on the interpretation and manipulation of human-generated spoken or written data. In this infographic, we describe a few promising NLP use cases for healthcare payers and providers. We elaborate several specific approaches and their associated applications. Finally, we lay out a case study describing how we have used NLP to accelerate benchmarking clinical guidelines.
Natural language processing in healthcare
Suresh Rangasamy is a consultant in McKinsey’s New York office, Rosanne Nadenichek is a consultant in the Southern California office, Mahi Rayasam is an associate partner in the Detroit office, and Alex Sozdatelev is a partner in the Chicago office.
The authors would also like to thank Manuk Garg, Jessica Lamb, Vipul Khanna, Suman Mandal and Soumyodeep Mukherjee for their help and guidance in the preparation of this infographic.