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Helping US healthcare stakeholders understand the human side of the COVID-19 crisis: McKinsey Consumer Healthcare Insights

Healthcare stakeholders on the front lines of the COVID-19 pandemic must understand not only the disease itself, but also consumers’ questions, concerns, and behaviors. Our recent rapid-research effort in the US provides some early insights.
Helping US healthcare stakeholders understand the human side of the COVID-19 crisis: McKinsey Consumer Healthcare Insights
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About the author(s)

Erica Coe is a partner in McKinsey’s Atlanta office, Jenny Cordina is a partner in the Detroit office, and Danielle Feffer is a senior business analyst in the Stamford office.

The authors would like to thank Eric Levin, Nancy Chen, Chin-Chin Lin, and Eric Bochtler for their contributions to this research.