Helping US healthcare stakeholders understand the human side of the COVID-19 crisis: McKinsey Consumer Healthcare Insights

Healthcare stakeholders on the front lines of the COVID-19 pandemic must understand not only the disease itself, but also consumers’ questions, concerns, and behaviors. Our recent rapid-research effort in the US provides some early insights.

McKinsey’s eighth COVID-19-focused consumer health survey, conducted October 26, 2020, provides an updated view of consumer health-related experiences and perceptions. Many consumers said they are open to receiving the COVID-19 vaccine, although more than a third expressed concern about side effects. Anxiety and distress continue to be major factors for Americans, especially if they have had or know someone who has had COVID-19. The majority of respondents said that they remain committed to wearing a face mask, social distancing, and limiting time in public places if that is the recommended guidance over the next six months, and two-thirds said they would work from home at least some of the time if advised.

McKinsey Consumer Healthcare Insights
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Previous survey results: September 17, 2020

by Jenny Cordina, Eric Levin, and Andrew Ramish

McKinsey Consumer Healthcare Insights
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Previous survey results: July 22, 2020

by Jenny Cordina, George Stein, and Eric Levin

McKinsey Consumer Healthcare Insights
We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com

Previous survey results: June 12, 2020

by Jenny Cordina, Nikhil Seshan, and Safia Ziani

We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com

Previous survey results: May 20, 2020

by Jenny Cordina and George Stein

We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com

Previous survey results: April 13, 2020

by Erica Coe, Jenny Cordina, and Danielle Feffer

McKinsey Consumer Healthcare Insights, April 13, 2020
We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com
Helping US healthcare stakeholders understand the human side of the COVID-19 crisis: McKinsey Consumer Healthcare Insights
We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com
Helping US healthcare stakeholders understand the human side of the COVID-19 crisis: McKinsey Consumer Healthcare Insights
We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com