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Financial decision-maker sentiment: UK

An ongoing look at how the attitudes of financial decision makers in the UK are evolving during the COVID-19 pandemic.

Almost all financial decision makers in the UK view the current economy as neutral or weak, but expectations for it in the next three months are slowly improving. Similarly, half describe their current financial situations as weak or somewhat weak, and most expect it to remain the same but less expect it to worsen versus prior months. The majority feel banks are performing on par with expectations and would like them to increase the contactless payment limit. Half of consumers have decreased their usage of cash, while a quarter have increased their use of electronic payments.

About the author(s)

John Euart an associate in McKinsey’s New York office, Nuno Ferreira is an associate partner in the Lisbon office and Gonçalo Niza is a specialist in the Madrid office. Nadya Snezhkova is a specialist, and Ahalya Vijayasrinivasan is a consultant, both in the London office.

The authors would like to thank Harshit Gupta for his contributions to this article.

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