Financial decision-maker sentiment: Kenya

Almost all financial decision makers in Kenya view the current economy as neutral or weak, and half expect it to be weak in three months. Job security concerns exist for 74 percent and household savings and income have decreased over the past month for most. Sentiment towards banks during the crisis is slightly net negative and consumers would like more flexibility towards late fees and loan payments. Consumers claim they will significantly increase their usage of digital banking services (online, mobile, and mobile payments).

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