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Clara Shih: It’s all about the experience

– Insurance agents must be where the customer is, and that is on social, mobile and digital channels, says the founder and CEO of... advisor marketing cloud company Hearsay.
Video

Tom King: Building for the long term

– Tom King is a senior director at US-based software developer Pegasystems. He talks about the pitfalls of legacy systems in bringing... about an omnichannel experience, and insurers’ need for flexible platforms that will enable them to respond to market and strategy changes in five, ten, or 20 years time.
Video

Marcus Ryu: The danger of strategic lock-in

– The co-founder and CEO of Guidewire, a US-based software provider for P&C insurers, talks about why carriers need to move... on from legacy systems designed primarily for financial record-keeping to the new generation of digital systems that make the customer the central entity.
Video

Brad Auerbach: Mobile first

– Innovate, iterate, and go where the consumers are, says Facebook’s US industry manager. Fundamentally, that’s mobile.
Video

Andrew Rose: Consumer conditioning

– The president and CEO of US-based auto insurance website Compare.com talks about consumer expectations, the coming of virtual... agents, and the changing definition of insurance.
Video

Adam Lyons: Looking out for the consumer

– Connecting customers with carriers online relies on seamless technology, says the founder and CEO of auto insurance start-up TheZerba.com.... The ability to tell those consumers what product is best for them relies on trust.

Digital disruption in insurance: Cutting through the noise

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