Claims 2030: Embracing the future

The COVID-19 pandemic has spurred innovation and accelerated the pace of technology adoption across industries. It has also expanded our idea of what’s possible, says McKinsey partner Elixabete Larrea—and insurance is no exception. What can claims organizations do to effectively meet diverging customer preferences in the face of constant change?

In these videos, Larrea and McKinsey partner Kristen Ganjani preview the trends that will shape the future of the insurance industry and discuss what organizations need to know to position themselves to thrive.

Claims 2030: Dream or reality?

Four trends that will shape the insurance industry

The intersection of technology and human interaction

From risk transfer to risk mitigation

Proactive customer service

The talent of the future