Back to Our Insights
May 2021

Building the AI bank of the future

To thrive in the AI-powered digital age, banks will need an AI-and-analytics capability stack that delivers intelligent, personalized solutions and distinctive experiences at scale in real time.

Introduction

Article

Introduction: Building the AI bank of the future

– To thrive in the AI-powered digital age, banks will need an AI-and-analytics capability stack that delivers intelligent, personalized solutions and distinctive experiences at scale in real time.

Articles in this issue

Article

Building a winning AI neobank

– Firms launching a neobank can increase their odds of success in today’s uncertain environment by targeting specific characteristics... and capabilities in their strategy and execution plans.
Article

AI-bank of the future: Can banks meet the AI challenge?

– Artificial intelligence technologies are increasingly integral to the world we live in, and banks need to deploy these technologies... at scale to remain relevant. Success requires a holistic transformation spanning multiple layers of the organization.
Article

Reimagining customer engagement for the AI bank of the future

– Banks can meet rising customer expectations by applying AI to offer intelligent propositions and smart servicing that can seamlessly... embed in partner ecosystems.
Article

AI-powered decision making for the bank of the future

– Banks are already strengthening customer relationships and lowering costs by using artificial intelligence to guide customer engagement.... Success requires that capability stacks include the right decisioning elements.
Article

Beyond digital transformations: Modernizing core technology for the AI bank of the future

– For artificial intelligence to deliver value across the organization, banks need core technology that is scalable, resilient,... and adaptable. Building that requires changes in six key areas.
Article

Platform operating model for the AI bank of the future

– Technology alone cannot define a successful AI bank; the AI bank of the future also needs an operating model that brings together... the right talent, culture, and organizational design.