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May 2021

Building the AI bank of the future

To thrive in the AI-powered digital age, banks will need an AI-and-analytics capability stack that delivers intelligent, personalized solutions and distinctive experiences at scale in real time.

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Introduction

Article

Introduction: Building the AI bank of the future
– To thrive in the AI-powered digital age, banks will need an AI-and-analytics capability stack that delivers intelligent, personalized solutions and distinctive experiences at scale in real time.

Articles in this issue

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Building a winning AI neobank
– Firms launching a neobank can increase their odds of success in today’s uncertain environment by targeting specific characteristics... and capabilities in their strategy and execution plans.
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AI-bank of the future: Can banks meet the AI challenge?
– Artificial intelligence technologies are increasingly integral to the world we live in, and banks need to deploy these technologies... at scale to remain relevant. Success requires a holistic transformation spanning multiple layers of the organization.
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Reimagining customer engagement for the AI bank of the future
– Banks can meet rising customer expectations by applying AI to offer intelligent propositions and smart servicing that can seamlessly... embed in partner ecosystems.
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AI-powered decision making for the bank of the future
– Banks are already strengthening customer relationships and lowering costs by using artificial intelligence to guide customer engagement.... Success requires that capability stacks include the right decisioning elements.
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Beyond digital transformations: Modernizing core technology for the AI bank of the future
– For artificial intelligence to deliver value across the organization, banks need core technology that is scalable, resilient,... and adaptable. Building that requires changes in six key areas.
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Platform operating model for the AI bank of the future
– Technology alone cannot define a successful AI bank; the AI bank of the future also needs an operating model that brings together... the right talent, culture, and organizational design.