The coronavirus pandemic has placed extraordinary demands on leaders in business and beyond. Indeed, the outbreak has the hallmarks of a “landscape scale” crisis: an unexpected event or sequence of events of enormous scale and overwhelming speed, resulting in a high degree of uncertainty that gives rise to disorientation, a feeling of lost control, and strong emotional disturbance.
Once leaders recognize a crisis as such, they can begin to mount a response. But they cannot respond as they would in a routine emergency, by following plans that had been drawn up in advance. What they need is not a predefined response plan but behaviors and mindsets that will prevent them from overreacting to yesterday’s developments and help them look ahead.
This article is a Bahasa Indonesia translation of recent McKinsey research on leading through a crisis.
Download the Bahasa Indonesia translation (PDF – 2MB). You can also read the original article in English.