North America Retail Supply Chain Management November 26, 2021As supply-chain woes persist, retailers are faced with waning customer loyalty this holiday season. Our recent COVID-19 US Consumer Pulse Survey unveiled that rather than wait for a replenishment of an out-of-stock item, 39 percent of respondents said they switched brands, while 32 percent went to another retailer. We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com To read the article, see “US holiday shopping 2021: Strong demand meets big challenges,” November 2, 2021.