Aerospace Payments November 15, 2022Airlines lose $20 billion annually—3 percent of their annual revenue—in costs related to payments from airline booking transactions, largely due to the high use of credit cards. A recent report by McKinsey partner Riccardo Boin and coauthors highlights how innovation in payments could help airlines to improve customer experience, grow an additional $14 billion in value, and decrease costs. We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com To read the report, see “Airline retailing: How payment innovation can improve the bottom line,” September 9, 2022.