Restaurants with contactless service could be better prepared to get sales back to precrisis levels

By using a risk-scoring system that considers the intensity, frequency, and duration of interactions along the customer journey, restaurants can find ways to improve productivity and address health concerns.

Restaurants can develop a scoring system to assess the risk levels of customer and employee journeys.

To read the article, see “How restaurants can thrive in the next normal,” May 19, 2020.