COVID-19 Public Health Reopening June 2, 2020By using a risk-scoring system that considers the intensity, frequency, and duration of interactions along the customer journey, restaurants can find ways to improve productivity and address health concerns. We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com To read the article, see “How restaurants can thrive in the next normal,” May 19, 2020.