There is a growing disconnect between patients and physicians when it comes to telehealth. While both sides embraced telehealth at the onset of the pandemic, this sentiment has changed—physicians may now prefer a return to prepandemic IRL (in real life) care. Our most recent McKinsey Physician Survey found that patients and physicians have starkly different opinions around convenience, experience, and future outlook.

IRL versus URL
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To read the article, see “Patients love telehealth—physicians are not so sure,” February 22, 2022.