As coronavirus-related lockdowns went into effect, companies across Europe had to quickly assess how to keep their employees and customers safe through physical distancing. How they chose to adapt was based on whether they needed people to work remotely because the risk of infection spread was high in their industry, as well as how easy it was to have people work remotely. Those with high need and low ability have been the ones most disrupted by employee-related challenges—namely (and not surprisingly), hospitality, construction, entertainment, retail, and personal services.
To read the article, see “How European businesses can position themselves for recovery,” April 2020.