Public Sector Consumer September 5, 2022Banking. Car insurance. Airlines. Contacting those industries for customer support may not elicit warm, fuzzy feelings for some people. But regarding customer satisfaction, all of those sectors rank well above the entity in dead last: the government. A recent White House executive order seeks to change this by prioritizing customer experience for federal agencies. We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com To read the article, see “The call to rethink government customer experience,” July 28, 2022.