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Everyone’s a critic

Well, not everyone. We tracked residents’ satisfaction with transport systems and their affordability. People seem to appreciate the investment their cities have made, but in a few cases, their perceptions may not be aligned with reality. Most citizens feel that public transport is too expensive in their cities. Seoulites, for example, are dissatisfied despite their city’s highly affordable transport system.

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To read the article, see “Building a transport system that works: Five insights from our 25-city report,” August 11, 2021.