COVID-19 Economy June 14, 2021When the pandemic forced businesses to close their doors to foot traffic, industries such as utilities and insurance saw a boost of as much as 46 percent in consumer engagement with their digital channel offerings. But grocery shoppers want to pick their own produce again, leading to a drop in engagement with grocers’ digital channels of about 17 percent. Some industries in the European Union also saw declines in digital adoption, particularly among banking, retail, and telco carriers. We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com To read the article, see “What’s next for digital consumers,” May 23, 2021.