Digital interactions are ubiquitous, and industrial-service organizations haven’t dodged this trend. In a McKinsey survey of 600 executives, more than three-fourths of respondents noted that their organizations have scaled up or fully deployed remote-first, contactless service options.
![Customer service without the call](/~/media/mckinsey/featured%20insights/charting%20the%20path%20to%20the%20next%20normal/2022/jun/gifs/cod-industrialservices-v4-ex1-shrunk-timed.gif)
To read the article, see “Prepare now for the future of industrial services,” May 9, 2022.