Operations Customer experience Remote work June 7, 2022Digital interactions are ubiquitous, and industrial-service organizations haven’t dodged this trend. In a McKinsey survey of 600 executives, more than three-fourths of respondents noted that their organizations have scaled up or fully deployed remote-first, contactless service options. We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com To read the article, see “Prepare now for the future of industrial services,” May 9, 2022.