COVID-19 Retail September 8, 2020Shoppers also rewarded brands or retailers that supported their employees and those that repurposed their facilities to help slow the spread of the virus. We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com To download the full report, see “Retail Reimagined: The new era for customer experience,” August 2020 (registration required).