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A gap in financial services

Financial institutions in the United States are investing more in diversity and inclusion efforts, but have yet to fully meet Black consumers’ needs, McKinsey senior partner Shelley Stewart III and coauthors find. In a recent McKinsey consumer survey, respondents indicated only six companies out of more than 50 listed met their needs at scale.

Only six financial-services companies effectively meet Black consumers' needs at scale.
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To read the article, see “Investing in—and with—Black consumers in financial services,” September 6, 2022.