McKinsey quote of the day

“As a retailer, you have to think about how you’re improving the employee experience and the value proposition so you can continue to attract people. When you’re hiring and onboarding them, think about the best way to build their capability, incentivize them, excite them, and continue to develop and broaden their skill set.”

Tiffany Burns, McKinsey senior partner, on attracting talent and the future of stores in a new episode of the McKinsey on Consumer and Retail podcast