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The ship has sailed but many US shoppers won’t wait

As supply-chain woes persist, retailers are faced with waning customer loyalty this holiday season. Our recent COVID-19 US Consumer Pulse Survey unveiled that rather than wait for a replenishment of an out-of-stock item, 39 percent of respondents said they switched brands, while 32 percent went to another retailer.

US consumers would rather switch brands or retailers than wait for out-of-stock items.
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To read the article, see “US holiday shopping 2021: Strong demand meets big challenges,” November 2, 2021.