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Mapping public transportation’s pain points

For members of at-risk groups, using public transportation can be a stressful and scary experience. In our global survey of more than 20 different public-transport operators, we found that while there are many initiatives to enhance inclusion, they are typically not part of an integrated, 360-degree approach. Implementing safety and accessibility initiatives are key ways to improving urban transit systems around the world.

Mapping public transportation’s pain points
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To read the article, see “Fostering an inclusive urban transit system,” February 16, 2022.