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Digital healthcare: All talk, (mostly) no action

While a majority of healthcare consumers say they prefer digital tools across all healthcare-related activities, the percentage of consumers who actually use digital tools remains low. Some of the largest opportunities to increase digital use include monitoring health metrics, searching for healthcare-provider costs, and scheduling appointments online.

Although three-quarters of healthcare consumers say they prefer digital tools, just one-quarter report currently using them.
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To read the article, see, “How COVID-19 has changed the way US consumers think about healthcare,” June 4, 2021.