You will work at the core of bridging client business challenges with the capabilities of our Periscope solution.
You will be required to master the methodology embedded into the solutions and develop a deep understanding of the domain/function (across pricing, promotions and/or assortment), to clearly articulate the benefits of the Solution to clients, both external and internal, and how they are implemented in an organization.
In this role, you will work with Periscope leadership and client representatives in joint problem-solving sessions. You will also enable process improvements to gain efficiency and enable a faster transition to steady state, through driving the discussions with the product development team by providing ongoing feedback on solutions and opportunities to enhance/add features. This is required for Periscope to deliver the insights related to the business challenges at stake.
You will support clients in their usage of Periscopes solution and engage with client sponsors as well as program leadership on a regular basis to drive user adoption, driving the process of converting and enriching client raw data to deliver the insights related to the business challenges at stake.
You will act as a bridge to client requirement and solution capability and structure and configure the Periscope solution as per client needs. For this, you may have to master analytics/methodology embedded and the data concepts related to Periscope functional or sector domains.
You will also facilitate client user acceptance testing (“UAT”) to help clients with any tool-related issues, working closely with internal product team members to ensure reported issues get resolved on priority.