My Dashboard

Service Operations Implementation Associate

  • Atlanta
  • Boston
  • Charlotte
  • Chicago
  • Cleveland
  • Dallas
  • Denver
  • Detroit
  • Houston
  • Los Angeles
  • Miami
  • Minneapolis
  • New Jersey
  • New York City
  • Philadelphia
  • Pittsburgh
  • San Francisco
  • Seattle
  • Silicon Valley
  • St. Louis
  • Stamford
  • Washington DC


  • Bachelor’s degree (advanced degree preferred)
  • 5 years’ work experience setting up or operating a shared service center in the following areas: finance, human resources, IT, or procurement,preferably in financial services
  • Experience in leading large implementation programs crossing multiple functions
  • Knowledge of continuous improvement tools and techniques is strongly preferred
  • Superior problem solving and analytical skills
  • Ability to work collaboratively in a team environment
  • Skills to communicate complex ideas effectively
  • Comfort with extensive travel
  • Experience with IT solutions and IT supported planning methods
  • Experience with web based solutions, mobile application development and integrated business planning, Always On preferred but not required 
  • Digital transformation of end-to-end journeys at scale, using multiple levers/ technologies in a cohesive way. Examples include digitization, advanced analytics, robotics, artificial intelligence, etc.. Transformations rooted in agile way of working.
  • Deep understanding of technology (ie. understands the process of coding and the technology that goes with it)
  • Fluency in “agile” way of working and direct experience of the same
  • Experience in delivery of large scale digital
  • Experience designing solutions/ business processes/ operating models

Who You'll Work With

You’ll be working with McKinsey Implementation – a rapidly growing capability for our firm – in one of our offices in North America. As a member of MI, you’ll work closely with our client project teams, providing end-to-end support to ensure the clients are able to deliver and sustain the full benefits of McKinsey’s recommended change in their business.

Part of our Service Operations group, Corporate & Business Functions is a critical component delivering deep benchmarking and implementation capabilities with cross-cutting foundation capabilities to deliver significant and sustainable cost impact.  Corporate and business functions—such as finance, human resources, IT, procurement, legal, and facilities management—represent a significant investment for companies and are essential to almost every organization.

What You'll Do

You will help clients build capabilities in delivery and execution, both during an active project and continuing after our consultants have shared their recommendations.

Your primary long-term projects will be closely related to our traditional projects and will provide clients with decisive support in the introduction and implementation of strategic consulting concepts in Corporate & Business Functions.

You will engage at a deep level across our clients’ businesses, working in small McKinsey teams, but often working with many clients, to build the capabilities, systems, and processes needed to deliver bottom-line results with an aim to ensure those results will be sustained. Our work is about coaching and delivering lasting outcomes.  For more information about McKinsey Implementation, please visit

Apply Now
Job Skill Group - CSS Associate
Job Skill Code - SIC - Senior Implementation Coach
Function - Operations
Industry - Telecommunications;Media & Entertainment;Travel, Transport & Logistics;Pharmaceuticals & Medical Products;Chemicals;Retail;Consumer Packaged Goods;Social Sector;Financial Services;Healthcare Systems & Services
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Jan 15 00:00:00 GMT 2019
LinkedIn Posting City - Philadelphia
LinkedIn Posting State/Province - Pennsylvania 
LinkedIn Posting Country - United States
LinkedIn Job Title - Service Operations Implementation Associate
LinkedIn Function - Consulting
LinkedIn Industry - Banking;Insurance;Consumer Services
LinkedIn Seniority Level - Associate